All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

We ship worldwide via reliable international carriers. Estimated delivery times are as follows:

Delivery times are estimates only and may vary due to customs processing, carrier delays, or other factors beyond our control.

Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight. You will see the exact shipping cost before completing your purchase.

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package in real time. Please allow up to 48 hours for tracking information to become active after dispatch.

If you have not received a tracking email within 5 business days of placing your order, please contact us at support@tibetstonesshop.com.

Tibet Stones ships internationally from China. Your order may be subject to import duties, taxes, and customs clearance fees upon arrival in your country. These charges are determined by your local customs authority and are the sole responsibility of the buyer.

Please double-check your shipping address before completing your order. Tibet Stones is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us as soon as possible at support@tibetstonesshop.com, and we will do our best to make the correction before dispatch.

We take great care in packaging every order. If your item arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We will arrange a replacement or refund as appropriate.