Terms of Service
Terms of Service
Please read these terms carefully before using our store.
Last Updated: April 2026General
These Terms of Service (“Terms”) govern your use of the Tibet Stones website and any purchases made through it. Tibet Stones is operated by Tibet Stones, located at No.35 Beijing Middle Road, Lhasa, 850000 Tibet, China.
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the site following any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
Eligibility
By using our website, you confirm that you are at least 18 years of age, or that you are accessing the site under the supervision of a parent or legal guardian. Our products and services are intended for personal, non-commercial use only.
Products & Pricing
Product Descriptions
We make every effort to display our products as accurately as possible. However, we do not guarantee that product descriptions, images, or other content are completely accurate, current, or error-free. Natural stones and crystals may vary slightly in color, size, and pattern — this is part of their unique, handcrafted nature.
Pricing
All prices are listed in USD and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We are not liable to you or any third party for any modification, price change, or discontinuation of a product.
Orders & Payment
Order Acceptance
Placing an order does not constitute a binding contract until we confirm acceptance of your order via email. We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud, inaccurate information, or product unavailability.
Payment
We accept major credit cards and other payment methods as displayed at checkout. By submitting your payment information, you represent that you are authorized to use the payment method provided. All transactions are processed securely.
Shipping & Delivery
We ship internationally from Lhasa, Tibet, China. Estimated delivery times are provided at checkout and are for reference only — actual delivery times may vary due to customs clearance, carrier delays, or other factors beyond our control.
Tibet Stones is not responsible for delays caused by customs authorities or third-party carriers. Any applicable customs duties, taxes, or import fees are the sole responsibility of the buyer.
Returns & Refunds
Return Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of delivery. Items must be returned in their original, unused condition and packaging.
Non-Returnable Items
Customized or personalized items, items marked as final sale, and items damaged due to misuse are not eligible for return or refund.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.
Intellectual Property
All content on this website — including text, images, logos, graphics, and product descriptions — is the property of Tibet Stones and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.
Prohibited Use
You agree not to use our website or services for any unlawful purpose, to violate any applicable laws or regulations, to infringe upon the rights of others, to transmit harmful or malicious content, or to interfere with the security or integrity of our platform. We reserve the right to terminate access for any user who violates these terms.
Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components.
Limitation of Liability
To the fullest extent permitted by law, Tibet Stones shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount paid by you for the product in question.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Lhasa, Tibet, China.
Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the new Terms.
Have Questions?
If you have any questions about these Terms of Service, please don’t hesitate to get in touch.
No.35 Beijing Middle Road, Lhasa, 850000 Tibet, China
support@tibetstonesshop.com