Carefully packed and shipped from Lhasa, Tibet, China.

• Processing: 1–3 business days after payment confirmation.
• Standard delivery: 7–12 business days to the US and Europe. Other destinations vary.
• Shipping costs: Calculated at checkout.
• Tracking: A tracking link will be emailed once your order ships.

Delivery times are estimates, excluding processing time. Customs or carrier delays may occur, and import duties or taxes may apply.

For full details, see our Shipping Policy

We accept eligible returns within 30 days of delivery.

• Condition: Items must be unused, in their original condition and packaging. Customized or personalized items, Final Sale items, and items damaged by misuse are excluded.
• Start a return: Email support@tibetstonesshop.com with your order number and reason for return. Please contact us before sending anything back.
• Return shipping: You cover the cost for change-of-mind returns. We cover it for confirmed damaged, defective, or incorrect items.
• Refunds: After inspection and approval, refunds are processed to your original payment method within 7–10 business days. Your bank may need additional time.

Original shipping fees are non-refundable unless the return is due to our error. Additional conditions apply.

For full details, please read our Refund Policy.